Refund & Replacement Policy

1. Situations Eligible for Free Replacement or Refund

We will gladly replace or refund your order under the following circumstances:

• Transit Damage / Leakage: If glass jars crack, shatter, or experience heavy oil leakage during courier handling.
• Broken Inner Safety Seal: If the protective airtight induction seal is compromised upon initial arrival.
• Wrong Item Received: If our kitchen packed a different flavor or pack size than what was specified in your order receipt.

2. Reporting Timeline & Proof

To help us address courier mishandling quickly, please report any damaged or incorrect jar within 24 to 48 hours of delivery.

Simply take a clear photo or 5-second video clip showing the damaged jar and the delivery label, and send it directly to our customer support via WhatsApp or phone at +977 9801234567.

3. Non-Refundable Situations

Due to strict food safety guidelines, refunds or returns cannot be approved for:

• Jars that have been opened, consumed, or stored improperly after delivery.
• Personal spice preference changes (our flavor profile is authentic Himalayan heat).
• Packages delayed or returned due to incorrect recipient phone numbers or repeated refusal to receive calls.

4. Refund Processing Time & Payment Modes

Once your request is verified by our team, refunds are processed within 2 to 3 business days via:

• eSewa / Khalti Transfer: Sent directly to your registered digital wallet number.
• Direct Bank Transfer: Processed to any commercial or development bank in Nepal (IPS/connectIPS).